Support

Methods of Contact

Methods of contact we offer differ in requirements and privacy level. In addition, while we try to accommodate a variety of means of initial contact, any issues involving ongoing dialog must use only a preferred method of communication. Please read about our communication policies for more details.

Options for contacting us

MethodPrivacyRequirementsPreferred
GitHub discussionNoneMust have a (free) GitHub accountYes
GitHub issueNoneMust have a (free) GitHub accountYes
Hotline callMostMust be LLNL employeeNo
MS Teams ChatSomeMust be member of VisIt channelNo
AnnouncementsN/AMust subscribe to get
important/release announcements
N/A

More details

More recently, we have been trying get away from plain ole’ email in favor of GitHub issues and for this reason would prefer users contact us through our GitHub issue tracker whenever possible.

In general, coverage is during normal West Coast business hours, 8am-12pm and 1-5pm (GMT-8, San Francisco time zone), Monday through Friday excluding LLNL holidays and response time may be as much as four hours due to team members multi-tasking among many responsibilities.

If you are so inclined, we welcome you to read more about the VisIt project’s Site Reliability Engineering processes to understand how we provide support.

Supported Platforms

Note: Supported platforms periodically change due to any of a number of factors including demand, developer access, technology obsolescence, and majority stakeholder requirements.

Fully Supported

The platforms upon which the majority of contributors regularly develop and run VisIt and for which the resources exist to provide full support are determined primarily by our host organization. For these platforms, we are able to reproduce bugs, test bug-fixes, develop work-arounds and in general provide the highest quality support services. These platforms are…

  • Windows 7, 8 and 10
  • RedHat Enterprise Linux 7.5
  • macOS 10.14 and 10.15

Partially Supported

We do make an effort to provide pre-compiled binaries as well as perform minimal testing for other variants of Linux. However, because we do not yet routinely develop or test on these platforms, we are not able to provide the same level of support.

  • Ubunto 16, 18, 19 and 20
  • Centos 8
  • Debian 9 and 10
  • Fedora 27 and 31

Other Platforms

For other standard platforms, building VisIt from sources using the build_visit bash script is an option. If issues are encountered doing so, depending on demand for the associated platform we may be interested in collaborating to resolve them. However, the more exotic the platform, the less demand and the lower in priority we must make resolving build_visit issues.

















































None privacy

All communications, including any attached images and data files are discoverable and readable by anyone, anywhere in the world with a web browser.

















































Some privacy

All communications are direct emails (e.g. not an email list) to project members and are not archived or discoverable on any email storage servers.

















































Most privacy

The same level of privacy as any ordinary telephone call.